Returns & Exchanges

Returns and store credit

Because our products are used on the skin, we keep our return rules strict for hygiene and to protect the quality of everything we sell and our customers.

• Return window. You have 15 days after your order is delivered to request a return.
• Eligible products. A product can be returned if it is in good condition, unused and unopened, in its original sealed packaging.
• Refund or store credit. Eligible returns can be refunded to the original payment method or exchanged for store credit.
• Return shipping. The customer pays the cost of shipping the product back to us. We do not cover return shipping.
• Opened or used products cannot be returned. Any product that has been opened, unsealed or used is not eligible.
• Damaged packaging. Products returned with damaged or mistreated packaging are not accepted.

Damaged or defective items

If your order arrives damaged or with a defect, or if we sent you the wrong item, we will make it right. Email us as soon as you receive it at info@innovabeautygroup.com with your order number and clear photos of the product and its packaging. We will review your case and offer a replacement or store credit.

How to request a return

Email us at info@innovabeautygroup.com within 15 days of delivery with your order number and the product you would like to return. We will review your request and reply with the next steps. Please do not send anything back before we confirm.