Frequently Asked Questions

Shades and products

How do I choose the right shade?

Each product page lists every shade by name with a color swatch. Tap a shade to see it, and check the product description for finish and details. If you're unsure, write to us and we'll help you pick.

Do you sell more than one brand?

Yes. We feature Beauty Creations and Kevin & Coco, and we plan to add more brands over time. New products appear in the shop as they arrive.

Is a shade sold out?

Sold-out shades are marked on the product page, so you can see what's available before you order.

Orders and shipping

Where do you ship?

We ship from Florida to the United States and to many countries around the world. Available destinations and delivery rates appear at checkout once you enter your address.

How much does shipping cost?

In the United States, Standard shipping is $8 on orders under $100 and free on orders of $100 or more, and Express shipping is $15. International shipping starts at $20 for Standard and $35 for Express. See our shipping page for details.

How long until my order ships?

Orders are processed and shipped within 3 to 5 business days.

How can I track my order?

When your order ships, you'll receive an email with your tracking information.

Can I change or cancel my order?

Write to us as soon as possible at info@innovabeautygroup.com with your order number. If your order has not shipped yet, we'll do our best to help.

Do you sell wholesale?

Yes. Wholesale orders are sold in full boxes of 12 units per product, so quantities must be multiples of 12 (12, 24, 36 and so on). Email us at info@innovabeautygroup.com with your name, business name and the products you are interested in, and we will get back to you.

What is your return policy?

You have 15 days after delivery to request a return of products that are sealed, unused and unopened. See our returns page for details.

Support

How can I contact you?

Email info@innovabeautygroup.com or use our contact page.